PairUp Support
Help with your account, safety, purchases, and app experience.
Find quick answers below or contact the developer directly. Do not include passwords, complete payment details, or other sensitive information in your message.
Contact
For account questions, privacy requests, safety concerns, purchase issues, or technical help, email PairUp Support.
mariyana-qb04032003@outlook.com
Include useful details
Your PairUp user ID, iOS version, device model, and a short description of what happened can help us review your request.
Common questions
These answers refer to the current PairUp iOS app.
Who can use PairUp?
PairUp is intended for adults aged 18 or older. Registration requires an eligible date of birth.
How do I report or block a user?
Open the user's profile and use the report or block action. Blocking prevents ordinary interaction and hides the blocked relationship from regular discovery and content areas.
How do I delete a conversation?
Open Messages, select the conversation deletion action, and confirm. Conversation deletion permanently removes that conversation's messages for the current account.
How do coin purchases work?
Coin packs are consumable in-app purchases processed through Apple StoreKit. The App Store displays the current price before confirmation.
How do I request an App Store refund?
Apple processes App Store payments and refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
How do I delete my account?
Open Profile, select Delete Account, and confirm. Deletion may be irreversible and can remove the account's profile, content, relationships, messages, and locally stored media.
Where can I read the policies?
Read the Privacy Policy and User Agreement on this website or from the legal links available inside PairUp.